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If you normally sign in to Graduwork using your email and password, you can reset your password by locating the sign-in page of Graduwork and clicking the "reset password" link. Please ensure to use the same email address that you registered for Graduwork with. Once submitted, you'll be sent an email to reset your password. If you don't typically sign into Graduwork using your email and password, please consult your IT team to ensure you have correct permissions in your Identity Management platform.
When you open a support ticket, we do our best to answer your questions as quickly as possible depending on the level of urgency of the request. Refer to our Support Terms.
In order to become a Collaborator, Creator, or Admin, you will need to contact your internal Graduwork Administrator or IT team.
To enable integrations, you'll first need to be a Graduwork administrator. If you are already a Graduwork Admin navigate to Admin > Settings > Integrations and select the integration you wish to enable. Please note that you will need appropriate permission on the system you're integrating with and we recommend always consulting your IT team before enabling an integration.
You can purchase additional user seats at any time, for more assistance, please reach out to our learn@graduwork.com
Graduwork supports all versions of SCORM 1.2 and 2004. We recommend utilizing SCORM 2004 for the best results as this is the latest version of SCORM.
SCORM tracks completion differently based on the package type and version as well as the settings of your SCORM file. If you're purchasing SCORM content, we recommend consulting your content vendor to determine if completion has been enabled. If you believe completion has been correctly enabled, you might want to check the entry and exit points of your SCORM file to ensure that learners aren't exiting the content before it is correctly completed. A good way to do this is to add a quiz to the end of your SCORM package that is mandatory to complete.
If you don't have to use a SCORM package to create your content, then we highly recommend using a Graduwork Learning Track. There are many benefits of Learning Tracks vs SCORM including a richer user experience, deeper tracking, better automation, and more detailed reporting. If you need to use SCORM for compliance reasons, please ensure that you or your vendor correctly set completion settings on the package.
Please consult your Graduwork Agreement Terms for more information about your provided Service Level Agreement.
Graduwork's standard time to first response are as follows:
| Priority | Description | First Response Time |
|---|---|---|
| Critical | All users cannot access the system | Within 1 Business Hour |
| Urgent | Some users cannot access the system | Within 2 Business Hours |
| Normal | Single user access error or troubleshooting | Within 1 Business Day |
| Low | A question or troubleshooting query | Within 2 Business Days |
If you have purchased the Graduwork Enterprise Support Plan, please consult your agreement for more information on our Enterprise response times and SLA policy.
Graduwork's support team is available Monday - Friday 9am - 5pm GMT Time. You can use Graduwork's support center 24/7 for helpful documents or submit a ticket for our support team. If your ticket is logged outside of business hours, you can expect a response on the next business day. Our team will do their best to provide speedy and efficient support to you at all times.
You can contact our support team by submitting a ticket in our support center or contact our support team by emailing support@Graduwork.com